As each item is made to order and tailored to your specific requirements, we are unable to offer refunds or returns. We take great care in ensuring the highest quality and craftsmanship in every product. If you have any questions or concerns prior to placing your order, please feel free to contact us—our team is here to assist you.

Our infrared saunas come with a comprehensive warranty to ensure your peace of mind. The full unit is covered for 1 year, while the heating components are backed by a 6-year warranty. All other parts are covered for 1 year. This warranty covers any defects in materials or workmanship under normal use.

Our outdoor saunas come with a 1-year warranty covering all sauna components, including the heater.

Our cold plunge and chillers come with a 1-year warranty covering any defects in materials or workmanship under normal use.

If you encounter any issues, please contact us and our team will assist you promptly.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

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Currently, all orders are available on a pre-order basis, meaning each product is made to order to ensure the highest quality and customization. As a result, delivery times typically range from 10 to 12 weeks from the date of purchase. We appreciate your patience and are committed to delivering your order as promptly as possible. If you have any questions or need updates during the process, our team is here to assist you.

At delivery, the shipping company will coordinate a convenient time with you for drop-off. The item will be delivered to your driveway, and you can specify the preferred location on your property for placement. Removal of packaging can be arranged directly with the transport company for an additional fee, which should be discussed and agreed upon prior to delivery. Please note that the shipping company handles all delivery logistics, and our team is available to assist with any questions you may have.